Informativa sulle spedizioni

Shipping Policy

At Mornavia, we aim to process and deliver your order as efficiently as possible. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–5 business days after payment is successfully confirmed.

Business days are Monday through Friday, excluding public holidays.

During periods of high order volume, promotions, holidays, supplier delays, or other exceptional circumstances, processing may take slightly longer.

2. Estimated Delivery Time

Standard delivery is generally estimated at:

7–20 business days after dispatch.

Actual delivery times may vary depending on:

• Destination country or region
• Carrier operations
• Customs clearance
• Weather conditions
• Seasonal demand
• Public holidays
• Incorrect or incomplete delivery information
• Other circumstances outside our reasonable control

Delivery estimates are provided for reference only and are not guaranteed delivery dates.

3. Shipping Costs

Free standard shipping may be offered on eligible orders where displayed on the product page or at checkout.

Any shipping charges, if applicable, will be clearly displayed before you complete your purchase.

4. Order Tracking

When tracking information is available, you will receive a shipping confirmation email after your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after shipment.

In some cases, tracking updates may be temporarily delayed while the parcel is transferred between logistics partners.

5. Customs, Duties and Taxes

Depending on your destination, import duties, VAT, taxes, customs fees, or handling charges may apply.

Where possible, applicable taxes may be collected at checkout.

If taxes or duties are not collected at checkout, they may be charged by local customs authorities or the carrier before delivery.

Customers are responsible for any charges legally payable in their destination country unless otherwise stated at checkout.

6. Address Changes

Please carefully review your shipping address before placing an order.

If you notice an error, contact us as soon as possible.

We cannot guarantee that shipping information can be changed after an order has entered processing or has already been dispatched.

Mornavia is not responsible for delivery problems caused by an incorrect or incomplete address provided by the customer.

7. Delayed Orders

If your order is delayed beyond the estimated delivery period, please contact us so we can review the shipment status.

International shipments may occasionally experience delays due to customs, carrier disruptions, weather conditions, or other events outside our reasonable control.

8. Lost, Damaged or Incorrect Orders

If your order:

• Is confirmed lost by the carrier
• Arrives damaged
• Contains the wrong item

please contact us at:

mornavia2026@outlook.com

Please include your order number and, where applicable, clear photos of the item and packaging.

We will review the situation and provide an appropriate solution in accordance with applicable law and our Refund Policy.

9. Contact Information

Mornavia
Baoan, Shenzhen, 518128
Guangdong, China

Email:
mornavia2026@outlook.com