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At Mornavia, we are committed to delivering your orders as efficiently as possible. This Shipping Policy outlines how your order will be processed, shipped, and delivered. Please review the following information to understand our shipping practices.

1. Processing Time

• Order Processing: Most orders are handled within 72 hours of receiving your order confirmation email. You will receive another notification when your order has shipped.
• Business Days: Business days refer to Monday through Friday, excluding holidays.
• Delays: Please note that orders may experience delays due to high order volumes, carrier disruptions, or events beyond our control (e.g., weather conditions, customs delays).

2. Shipping Methods and Rates

We offer various shipping options to meet your needs. Shipping costs will be calculated and displayed at checkout based on your location and the shipping method chosen.

• Standard Shipping: Delivery time is estimated to range between 7-15 business days, depending on the destination country.
• Expedited Shipping: Expedited shipping options are available. Please contact us for costs and relative delivery times.

Note: Delivery times are estimates and may vary depending on the destination and carrier.

3. Shipping Destinations

We ship both domestically and internationally.

• Domestic Shipping: We offer shipping within China.
• International Shipping: We ship to many countries worldwide. International shipping rates and delivery times vary by destination and will be provided at checkout.

4. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order’s progress directly on the carrier’s website. Please allow up to 48 hours for tracking information to become available.

5. Customs, Duties, and Taxes

• For supported destinations, taxes and duties are included in your order.
• Customers will not need to pay additional import taxes or customs duties where applicable.

6. Delivery Issues

• Incorrect Addresses: We are not responsible for orders shipped to incorrect addresses provided by the customer. Please double-check your shipping information before submitting your order.
• Lost or Stolen Packages: If your package is marked as delivered but you have not received it, please check with your carrier or neighbors. If you still cannot locate your package, contact us at mornavia2026@outlook.com for further assistance.
• Delayed Orders: If your order is delayed beyond the estimated delivery time, please contact us, and we will work with the carrier to resolve the issue.

7. Shipping Restrictions

Certain products may be subject to shipping restrictions based on local regulations. We will notify you during the checkout process if any items cannot be shipped to your location.

8. Changes to This Policy

We reserve the right to update this Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will apply to all orders placed after the effective date.

9. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us:

Mornavia
Baoan, Shenzhen, 518128
Guangdong, China
Email: mornavia2026@outlook.com

EU/EEA delivery information
For customers in the EU/EEA, we aim to deliver within the delivery time shown at checkout or on the relevant shipping method. If no specific delivery time is agreed, delivery will be made without undue delay and no later than 30 days after the order is placed, unless we agree otherwise with you. If delivery is delayed, please contact us at mornavia2026@outlook.com so we can assist you.

Customs, duties, and taxes
Shipping costs, taxes, duties, and import charges, if applicable, will be shown at checkout where Shopify or the carrier can calculate them. If any additional import charges apply and are not collected at checkout, they may be collected by your local customs authority or carrier. This does not affect your statutory consumer rights.

Lost, damaged, or incorrect shipments
If your order is lost, arrives damaged, or you receive the wrong item, please contact us at mornavia2026@outlook.com as soon as possible with your order number and photos where relevant. We will review the issue and provide a suitable solution, including replacement, refund, or covering reasonable return shipping costs where required by law.